Cancellation & Exchange

At Hatched, we want you to be happy with your purchase. This Exchange Policy explains the conditions and process for requesting an exchange of an eligible product.

1. Exchange Eligibility

An exchange may be requested if the product received is damaged, defective, incorrect, or does not meet the applicable exchange conditions. The product must be unused, unworn, and returned in its original condition with all original tags, packaging, and accessories intact.

2. Exchange Request Period

Customers must contact Hatched within 7 days of receiving the order to request an exchange. Exchange requests made after this period may not be accepted.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible after delivery. We may request clear photographs or videos of the product and its packaging for verification.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery. After verification, Hatched may arrange an exchange for the correct product, subject to availability.

5. Product Condition

Products submitted for exchange must be unused, unworn, unwashed, and free from damage caused after delivery. All original tags, labels, packaging, and accessories must be included.

6. Non-Exchangeable Products

Products that have been used, washed, altered, damaged after delivery, or returned without original tags or packaging may not be eligible for exchange. Certain products may also be non-exchangeable due to hygiene, personalization, clearance, or other applicable reasons.

7. Exchange Shipping

If the exchange is required because Hatched sent a damaged, defective, or incorrect product, return and replacement shipping may be arranged or covered by us, as applicable.

For other approved exchanges, applicable shipping charges may be the responsibility of the customer.

8. Size or Product Exchange

Size or product exchanges may be available depending on product availability and the applicable product conditions. The replacement product must be of the same or eligible equivalent value, as applicable.

9. Exchange Process

To request an exchange, please contact us using the details provided below. Our team may request your order number, details of the product, and photographs or videos where necessary.

Once the request is reviewed and approved, we will provide instructions regarding the return of the product and the exchange process.

10. Product Inspection

All products returned for exchange are subject to inspection. If the product does not meet the conditions mentioned in this policy, Hatched reserves the right to reject the exchange request.

11. Exchange Availability

Exchanges are subject to product availability. If the requested replacement product is unavailable, Hatched may offer an alternative resolution in accordance with our Return & Refund Policy.

12. Exchange Processing Time

Once the returned product is received and approved after inspection, the replacement order will be processed. Delivery time for the replacement product may vary depending on the delivery location and shipping partner.

13. Changes to This Policy

Hatched reserves the right to update or modify this Exchange Policy at any time. Any changes will be published on this page and will become effective once posted.