Return & Refund Policy

At Hatched, we want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Return Eligibility

Products may be eligible for return or replacement if they are received damaged, defective, incorrect, or significantly different from the product ordered. The product must be unused, unworn, and in its original condition with all original tags, packaging, and accessories intact.

2. Return Request Period

Customers must contact Hatched within 7 days of receiving the order to request a return or replacement. Requests received after this period may not be accepted.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible after delivery. We may request clear photographs or videos of the product and its packaging to verify the issue.

4. Wrong Product Received

If you receive a product that is different from the one ordered, please contact us within 7 days of delivery. After verification, we may arrange for the correct product to be shipped or provide another appropriate resolution.

5. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, personalization, clearance, or other applicable reasons. Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging may not be accepted.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product received from Hatched, return shipping may be arranged or reimbursed as applicable. For other approved returns, shipping charges may be the responsibility of the customer.

7. Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed to the original payment method, subject to applicable payment gateway and banking processing times.

8. Refund Processing Time

Approved refunds are generally processed within 5–7 business days after the return has been received and approved. The time taken for the refund to appear in your account may vary depending on your bank or payment service provider.

9. Exchange or Replacement

Where applicable, Hatched may offer a replacement or exchange instead of a refund for eligible products. Replacement is subject to product availability.

10. Order Cancellation

Cancellation requests may be accepted only if the order has not already been processed or shipped. Once an order has been shipped, cancellation may not be possible.

11. Refunds for Cancelled Orders

If an eligible order is cancelled before shipment and payment has already been made, the applicable refund will be processed to the original payment method.

12. Return Inspection

All returned products are subject to inspection. If the returned product does not meet the eligibility requirements, Hatched reserves the right to reject the return or refund request.

13. Changes to This Policy

Hatched reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page and will become effective once posted.