Shipping Policy

At Hatched, we are committed to delivering your orders safely and on time. This Shipping Policy explains our shipping process, delivery timelines, charges, and other important information related to order delivery.

1. Order Processing

Orders are processed after successful payment and order confirmation. Orders are generally processed within 1–3 business days. Processing times may vary during weekends, public holidays, sales, or promotional periods.

2. Shipping and Delivery

Once your order has been processed and shipped, it will be handed over to our designated delivery partner. Estimated delivery time may vary depending on your location and other factors.

Most orders are expected to be delivered within 3–7 business days after dispatch. Remote or certain locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Shipping charges may vary depending on the delivery location, order value, package size, or applicable promotions.

4. Order Tracking

Once your order has been shipped, tracking details may be shared with you through the email address or phone number provided at the time of purchase. You can use the tracking information to check the status of your shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and pincode. Hatched will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Delayed Deliveries

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to weather conditions, public holidays, transportation issues, courier delays, incorrect address information, high order volumes, or circumstances beyond our reasonable control.

7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer refuses or fails to accept the package, the delivery partner may make another delivery attempt or return the package to us.

Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address or other reasons attributable to the customer.

8. Damaged or Tampered Package

If you receive a package that appears damaged, opened, or tampered with, please contact our customer support as soon as possible. We may request photographs, videos, or other relevant information to investigate the issue.

9. Incorrect or Missing Items

If you receive an incorrect, incomplete, or missing item, please contact us promptly after delivery. Our team will review the order details and take appropriate action in accordance with our Return & Refund Policy.

10. Delivery Areas

We currently ship to serviceable locations within India. Delivery availability may depend on the serviceability of the customer's pincode by our shipping partners.

11. Changes to Shipping Policy

Hatched reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will become effective once published.