Refund policy

At Hatched, your satisfaction is our priority. We want you and your little ones to love every purchase. Here's everything you need to know about our return and exchange policy.

Returns & Exchanges

We accept return and exchange requests within 10 days from the date of delivery, provided the items meet the following conditions:

• Items must be unused, unworn, and in their original packaging with all tags intact
• Items must be free from perfumes, creams, sprays, or any chemicals
• Items must be free from pet hair, scratches, or damage
• Shoes must be returned in their original, undamaged box
• Items sold during a sale or promotional campaign are not eligible for return or exchange

Store Credit

We do not offer cash refunds. Instead, approved returns will receive store credit valid for 6 months, credited to your Hatched Wallet. Store credit is non-transferable.

Exchange Policy

Exchanges are accepted once per order for a different size of the same item, subject to availability. Once we receive and process your return, we'll ship the exchanged item to you at no extra delivery charge.

Return Shipping

Return shipping charges are to be borne by the customer. If you'd like us to arrange a pickup, contact us at lilhatched@gmail.com or 8527372616 and a nominal fee will be deducted from your store credit.

Return Address

Address : Ireo Corridors , Sector 67 , Gurgaon Haryana 122102 

Email: lilhatched@gmail.com

Questions?

Reach out to us at lilhatched@gmail.com — we're happy to help! 😊